Shipping Information

Shipping Info / National and International

Shipping times

How long is the delivery time on average?

Our delivery time is 1-3 working days for items in stock. However, from experience we would like to point out that the post office needs more time on and between public holidays. Only for items in stock.

Products that are not in stock usually take between 2-3 weeks. If the order volume is particularly high, it can take up to 4 weeks, which is particularly the case during the Christmas season.

Does the payment method influence the delivery time?

Yes: If you order cash on delivery or an instant payment method, we will normally ship your order the next day. If you pay in advance, we will ship your goods immediately after we receive the money. In concrete terms, this means that your package will be shipped 1-3 working days after your transfer, provided we have the goods in stock.

How long does a delivery abroad take?

Deliveries abroad arrive at DHL's international parcel center within 1-3 working days. From then on, the delivery time depends heavily on the respective national logistics provider. It takes 1-5 working days to neighboring European countries.

How can I check the delivery status?

We will send you a tracking code via email. This will be sent with the shipping confirmation email. You can enter this on DPD or DHL and track exactly where your package is.

Shipping process

What happens after I order?
1. After you have placed your order, you will receive an email containing your order confirmation and our bank details. Important: We have only received your order if you receive the order confirmation. Otherwise, proceed as follows: Check your spam folder to see if the email has been filtered there. If it is not there either, the order is not registered in our system. In this rare case, you can simply send us an email to info@alteschmiede.com and we will investigate immediately.
2. You will receive another email as soon as we have received your payment (only applies to advance payments).
3. We ship your goods. We will also let you know this by email. After a delivery time of 1-3 working days, the package will be with you and all that remains for us to do is wish you a lot of joy with it.

Packaging information

We pack our ceramics in 1 - 2 corrugated boxes and fill them with kraft paper

or,

Filling Chips Green

Environmentally friendly filling material made from 100% recycled material, which is broken down by microorganisms after disposal. The closed figure-eight shape allows the individual chips to hook into the cardboard and thus form a shock-absorbing cushion.

  • Made from 100% recycled material, degradable Packaging chips

Shipping Information

Here you will find the most important information about shipping and postage costs abroad

Cash on delivery is not possible outside Germany.

Within Germany
Postage costs

up to 1 kg = 6.90 € DHL

up to 2 kg = 7,80 € DHL

up to 5 kg = 9,30 € DHL

up to 10 kg = 12,90 € DHL

up to 20 kg = 20,60 € DHL

From 250,- € value of goods we deliver free of charge

Austria

from 12.65 Euro, price according to weight our tip ( https://www.grenzpaket.ch )

up to 2 kg = 13,99 €

up to 5 kg = 15,99 €

up to 10 kg = 20,99 €

up to 31.5 kg = 44.99 €
Switzerland from 15,49 Euro price according to weight our recommendation ( https://www.grenzpaket.ch )
(When delivering a shipment from abroad, residents of Switzerland must pay fees (VAT, customs duties).

Every shipment from abroad is generally subject to customs and VAT for residents of Switzerland. You, as the recipient of a shipment from abroad, may pay value added tax (VAT) on the value of the goods and customs duties on the gross weight.

We ship worldwide. You can find the shipping costs to other countries during the ordering process. The shipping costs in each country vary depending on the local logistics providers. We are always looking for a partner with whom we can make shipping even cheaper for you.)
EU (European Union) Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
Condition Price
default 0kg–5kg 15,99 €
default 10.01kg–31.5kg 44,90 €
default 5.01kg–10kg 20,99 €
 
Non-European countries (worldwide)
from 34,14 euros
United States

up to 3 kg = 34,99 EUR

up to 10 kg = 89,00 EUR

up to 20 kg = 149,45 EUR

We ship worldwide. Shipping costs to other countries are calculated during the order process as they vary depending on the local logistics providers.
After placing your order, we will send you an order confirmation with our bank details by email.
The shipment will be sent after receipt of payment. The goods will normally arrive within 7-15 working days .

Logistics partner

KeramikShop’s logistics partners are DHL and DPD.

DHL is part of the world's leading logistics group Deutsche Post DHL.
DHL offers integrated services and customized, customer-oriented solutions for the transport of letters, goods and information. DHL is a powerful partner for regular parcel shipping to destinations in Germany, Europe and the world.

Another logistics partner is DPD, which has recently been integrated into the company.

TAXES AND CUSTOMS

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we declare the value of your order directly on your package. It is at the discretion of custom agents to release your package. Note that in rare cases custom agents may delay the delivery of packages